Having trouble loading AOL Radio in AOL?

Posted Nov 7th 2008 1:52PM by T.C.
Filed under: Troubleshooting

We have received emails from AOL members who are having trouble listening to AOL Radio when using the AOL software. We have identified the cause and are working as quickly as possible to correct it. In the mean time, you will find suggestions below on how to fix the problem yourself until we can make the internal fix.

Option #1) Use Internet Explorer, Firefox or Safari to run AOL Radio - This is the EASIEST fix

Since Internet Explorer comes with all Windows computers, this would be the preferred method.

a) Launch Internet Explorer

[Go to the "Start" menu on your XP or Vista Computer, browse through your programs to find Internet Explorer]

b) After loading a new browser window, type http://www.aolradio.com in the address window and hit enter.

c) Launch AOL Radio as you would normally do inside of AOL.

Option #2) Use Our Temporary Mini-Player

We have a temporary mini-player that will work for all AOL users. Click on this link:

http://music.aol.com/radioguide/aol

to load this player.

Option #3) Change Your Version of Flash to Run AOL Radio inside AOL - Advanced Users Only

a) Inside of AOL, please visit this website: http://www.macromedia.com/software/flash/about/

b) At the Adobe website, it will have a box that says VERSION INFORMATION (I've circled it above).

c) If it says 9,0,115,0 - you should upgrade to version 9,0,1510. Follow these steps

1) To upgrade your Flash player to 9,0,151,0, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe
2) If it asks you whether you want to run the file, hit "Run"

3) When finished installing, quit out of AOL and any web browsers you may have open.
4) Launch AOL again. Go to this page: http://www.macromedia.com/software/flash/about/ to make sure you are running version 9,0,151,0.

5) Try launching AOL Radio again.

d) If it says 10,0,12,36, you must UNINSTALL this version of Flash and install an earlier version of Flash. To uninstall Flash:

1) Go to "Start" on your Windows computer. Find your "Control Panel" (it should either be in the Start Menu already or inside the "Settings" tab, depending on your Windows configuration)

2) Click on "Add or Remove Programs".

3) In the box that appears, click on Adobe Flash Player ActiveX and then hit the "Remove" button.

4) If you have another program underneath that says Adobe Flash Player, highlight that option and hit "Remove" as well.

5) Inside AOL, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe .

6) If it asks you whether you want to run the file, hit "Run"

7) When finished installing, quit out of AOL and any web browsers you may have open. Reboot your computer.

8) Launch AOL and sign-in again.

9) Try launching AOL Radio again.

Thanks. As always, send me a note at: TCinRadioNYC@aol.com if you are still having problems.

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Reader Comments

(Page 1)

1. i love the radio stations and its so easy to get on line.

Posted at 8:02PM on Nov 8th 2008 by laura

2. I fixed the problem with my AOL Radio via your directions. I was greatly amused by the fact that, as usual, it's YOUR problem but the listener has to fix it. Here's what YOU have to do blah,blah,blah. Gee and AOL is a drag on the Time Warner merger? Who knew? I love AOl radio but this is the worst version you have ever had. When you can't listen to AOL on AOL I think you have a problem. Good, luck guys!

Posted at 10:41AM on Nov 9th 2008 by enoch1887

3. Thanks for the clear instructions for option #3 above.
A quick fix. Worked great!! AOL rocks!!

Posted at 5:08PM on Nov 10th 2008 by mkz3cmc

4. I find all of my presets taken which I did not request. I cannot remove any presets or add any since all 10 sets taken with songs I did not request.

Posted at 4:10AM on Nov 11th 2008 by Robert Cruikshank

5. can I listen aol radio on my blackberry pearl cell phone

Posted at 7:50AM on Nov 11th 2008 by aiyda

6. This unbelievable. I cannot use this, your "fixes" are inane and don't work. What is up with this? How can you consistently bill yourselves as being so easy and available. I am ending my service.

Posted at 9:38AM on Nov 11th 2008 by Ilene

7. Why do I have to keep resetting my presets?

Posted at 4:39PM on Nov 11th 2008 by Gators40

8. This is just stupid. When I click on a link I expect it to work. What a concept! Why can't AOL understand that simple concept?

Posted at 7:52PM on Nov 11th 2008 by Dave

9. Regard item 4. Corrected by going to Start>Settings>Internet Options>Temp files,cookies, etc. and deleted them. This corrected my problem.

Posted at 5:20AM on Nov 12th 2008 by Robert Cruikshank

10. Why don't you fix your radio, or take it down if you can't

Posted at 1:55PM on Nov 12th 2008 by Louie

11. Whats going on, once in a while the radio works for a couple of hours than there is silence, some days there
is just your commercials.

Either fix it now or I am going elsewhere.

Posted at 6:10PM on Nov 14th 2008 by rumble0139920894

12. With the old AOL RADIO you did not lose your preset like you do now when you delete your cookies.

Posted at 3:28AM on Nov 15th 2008 by ralphsr7

13. Whover is responsible for running this radio should be fired for gross incompetence. Why should another browser be used to access an Aol feature? The presets are a total mess, the instructions to fix it are gibberish, they don't work. When is this screw up going ot end?

Posted at 6:10AM on Nov 15th 2008 by richard

14. Is someone performing maintenance on the AOL radio stations? I can get the CBS radio stations just fine, it's just the AOL radio stations that I am having trouble with. I tried clicking on almost all of the AOL stations and it says that the station is temporarily unavailable. This has been going on for the past two days or so. Let me know more information please.

Posted at 2:05AM on Nov 16th 2008 by Paul

15. There are two recordings running at the same time while I try to listen to Jazz Vocalists.

Posted at 2:29AM on Nov 16th 2008 by Kenneth Austin

16. HI. WHEN AOL HAD THEIR OLD RADIO, PRE CBS, IT WORKED FINE. WHEN AOL UPGRADED, IT WILL PLAY FOR 5 OR 10 MINUTES AND CRASH. ITS JUST THERE, BLANK. NO MUSIC. THE PRE SETS VANISH. IT SAYS ITS PLAYING IN BROAD BAND. BUT THERE IS NOTHING.

ITS FREE DEAD AIR AND SILENCE.

ANY SUGGESTIONS?? THANKS. ARTHUR

Posted at 11:36AM on Nov 16th 2008 by DRARTHURSEGAL

17. Third email with out an answer. What is wrong with the your radio connection. I cannot change staions unless I shut down the connection, Why? i enjoy this feature but only WHEN it works!

Posted at 12:04PM on Nov 16th 2008 by nibo53

18. The radio is really good.I use the Metallica station and its cool.It'll be perfect if it has a way to listen it on my winamp because my computer is weak and the internet player makes him trouble.

Posted at 2:58PM on Nov 16th 2008 by ivailo cvetkov

19. I got a good idea!!!!
Let's just go to XM.com

Posted at 7:54PM on Nov 16th 2008 by Nikki

20. Okay, I've had enough....this is ridiculous! I'm going to iTunes!

Posted at 2:55PM on Nov 17th 2008 by Annabelle

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