AOL Users:

We released a new version of the AOL Radio player a few nights ago that should fix many of the reported problems. If AOL Radio is not working for you, try clearing your cache.

To do this, follow these steps inside AOL:

1) Go to the "Settings" button on the top of the AOL toolbar (it's in between "News" and "Music") OR go to Keyword: Settings (Hit Control + K on your keyboard and type "Settings")

2) Click on the link that says "Internet [Web] Options"

3) Click on the tab that says "Clear My Footprints"

4) Select the button that says "Select Footprints to Clear"

5) Check the button that says "Browser Cache." Click on the "Clear" button on the right for Browser Cache.

6) Hit Close and load AOL Radio again as you normally would.

If you load AOL Radio again and it's still not working, then please visit this link for other tips. Or, you may e-mail me at: TCinRadioNYC@aol.com for additional help.

We have received emails from AOL members who are having trouble listening to AOL Radio when using the AOL software. We have identified the cause and are working as quickly as possible to correct it. In the mean time, you will find suggestions below on how to fix the problem yourself until we can make the internal fix.

Option #1) Use Internet Explorer, Firefox or Safari to run AOL Radio - This is the EASIEST fix

Since Internet Explorer comes with all Windows computers, this would be the preferred method.

a) Launch Internet Explorer

[Go to the "Start" menu on your XP or Vista Computer, browse through your programs to find Internet Explorer]

b) After loading a new browser window, type http://www.aolradio.com in the address window and hit enter.

Option #2) Use Our Temporary Mini-Player

We have a temporary mini-player that will work for all AOL users. Click on this link:

http://music.aol.com/radioguide/aol

to load this player.

Option #3) Change Your Version of Flash to Run AOL Radio inside AOL - Advanced Users Only

a) Inside of AOL, please visit this website: http://www.macromedia.com/software/flash/about/

b) At the Adobe website, it will have a box that says VERSION INFORMATION (I've circled it above).

c) If it says 9,0,115,0 - you should upgrade to version 9,0,1510. Follow these steps

1) To upgrade your Flash player to 9,0,151,0, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe

2) If it asks you whether you want to run the file, hit "Run"

3) When finished installing, quit out of AOL and any web browsers you may have open.

4) Launch AOL again. Go to this page: http://www.macromedia.com/software/flash/about/ to make sure you are running version 9,0,151,0.

5) Try launching AOL Radio again.

d) If it says 10,0,12,36, you must UNINSTALL this version of Flash and install an earlier version of Flash. To uninstall Flash:

1) Go to "Start" on your Windows computer. Find your "Control Panel" (it should either be in the Start Menu already or inside the "Settings" tab, depending on your Windows configuration)

2) Click on "Add or Remove Programs".

3) In the box that appears, click on Adobe Flash Player ActiveX and then hit the "Remove" button.

4) If you have another program underneath that says Adobe Flash Player, highlight that option and hit "Remove" as well.

5) Inside AOL, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe .

6) If it asks you whether you want to run the file, hit "Run"

7) When finished installing, quit out of AOL and any web browsers you may have open. Reboot your computer.

8) Launch AOL and sign-in again.

9) Try launching AOL Radio again.

Thanks. As always, send me a note at: TCinRadioNYC@aol.com if you are still having problems.

We have received emails from AOL members who are having trouble listening to AOL Radio when using the AOL software. We have identified the cause and are working as quickly as possible to correct it. In the mean time, you will find suggestions below on how to fix the problem yourself until we can make the internal fix.

1) Use Internet Explorer, Firefox or Safari to run AOL Radio - This is the EASIEST fix

Since Internet Explorer comes with all Windows computers, this would be the preferred method.

a) Launch Internet Explorer

[Go to the "Start" menu on your XP or Vista Computer, browse through your programs to find Internet Explorer]

b) After loading a new browser window, type http://www.aolradio.com in the address window and hit enter.

2) If you still would like to use AOL, follow these steps:

a) Inside of AOL, please visit this website: http://www.macromedia.com/software/flash/about/

b) At the Adobe website, it will have a box that says VERSION INFORMATION (I've circled it above).

c) If it says 9,0,115,0 - you should upgrade to version 9,0,124,0. Follow these steps

1) To upgrade your Flash player to 9,0,124,0, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe

2) If it asks you whether you want to run the file, hit "Run"

3) When finished installing, quit out of AOL and any web browsers you may have open.

4) Launch AOL again. Go to this page: http://www.macromedia.com/software/flash/about/ to make sure you are running version 9,0,124,0.

5) Try launching AOL Radio again.

d) If it says 10,0,12,36, you must UNINSTALL this version of Flash and install an earlier version of Flash. To uninstall Flash:

1) Go to "Start" on your Windows computer. Find your "Control Panel" (it should either be in the Start Menu already or inside the "Settings" tab, depending on your Windows configuration)

2) Click on "Add or Remove Programs".

3) In the box that appears, click on Adobe Flash Player ActiveX and then hit the "Remove" button.

4) If you have another program underneath that says Adobe Flash Player, highlight that option and hit "Remove" as well.

5) Inside AOL, go to this link: http://download.macromedia.com/pub/flashplayer/installers/current/9/install_flash_player_9_ax.exe .

6) If it asks you whether you want to run the file, hit "Run"

7) When finished installing, quit out of AOL and any web browsers you may have open. Reboot your computer.

8) Launch AOL and sign-in again.

9) Try launching AOL Radio again.

Thanks. As always, send me a note at: TCinRadioNYC@aol.com if you are still having problems.

One of the more important items we posted at the old blog were troubleshooting tips for members that encountered problems with the AOL Radio player. So as a recap, let me highlight the common issues found by members and steps that you can take to get AOL Radio working.

As always, please e-mail me at TCinRadioNYC@aol.com with any issues you may encounter. I receive dozens and dozens of e-mail each day, however, so please be patient with my responses, as I try to answer as many as I can individually.

General Tips for All Users

1. AOL Radio powered by CBS Radio runs using the Internet's most common plugin, Flash. Make sure you have the latest version of Adobe Flash installed on your computer. To download Flash or upgrade to the latest version, visit this link at Adobe.com: http://www.adobe.com/go/gntray_dl_getflashplayer.

2. Make sure you have cookies ENABLED on your computer. Your presets and settings are stored as cookies on your computer so not accepting cookies or erasing them would eliminate your preferences and presets.

3. Running multiple memory intensive programs may slow down the song streaming so if you experience load or skipping problems, try closing any unnecessary applications on your computer.

For Narrowband/Dial-Up Users

1. We STRONGLY recommend loading AOL Radio at http://www.aolradio.com on a dialup/narrowband connection a browser such as Internet Explorer, Firefox or Safari. This will significantly improve the amount of time it will take to load the player. Also, please make sure you have the latest version of Flash as well.

2. If you are experiencing sound stuttering, please make sure your player is set to play the Narrowband streams. To do this, click on the "Settings" tab on the bottom and under "Preferred Connection Speed," switch to Narrowband. You will only have to do this once.

Issues that are being addressed in a future release:

1. Inconsistent Volume - We are working to normalize audio that goes across songs and ads so that songs play at a more consistent volume level.

2. Default Station Playback - We are working on making the default station that plays on the player whatever the last station is you listened to.

Again, if you're having issues please continue to visit AOLRadioBlog.com for updates or drop me an e-mail at TCinRadioNYC@aol.com.